Due to all of our products being custom-made and personalised, we do not accept returns. If you have any issues with your order, please contact us and we can make this right for you. We do offer a 100% satisfaction guarantee

Received a faulty product? Firstly we are sorry to hear this, please contact customer support at care@pawtraitly.com and provide photo evidence of the fault and we will work quickly to get this resolved for you.

If you’re unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to custom-made (personalised) items. Your item must be unused and in the same condition that you received it.

Returns Address

Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. You must contact us below before returning an item.

Masters Creative Ltd (RETURNS)
Unit 11
Top Barn Business Centre
Holt Heath
Worcester
WR6 6NH

Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item as we cannot be held responsible for items lost or damaged in the post.